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Tysinger Mercedes Uses Versatile Lista Workspace Solution to Remodel Service Area

Hampton, VA / Automotive service department


Problem
Tysinger Motor Company was planning a major facility remodel of its Mercedes-Benz and Hyundai Service Departments. "If we had a clean sheet of paper, it would have been easier to develop a standard setup for every two service bays, but we didn't have that luxury," says Bob Rombs, Tysinger's Vice President, explaining that Tysinger was faced with a real challenge because it was remodeling an existing facility rather than building a new purpose-built one. Difficulties included the presence of existing air lines, lifts (hydraulic, air and electric), and oil lines, as well as obstacles like water spigots and electrical connections already in place.

Objective
Provide a professional, organized and efficient layout in its service departments.

Solution
Realizing that high density storage was going to make or break the ambitious project, Tysinger selected Lista, based on their successful relationship during several earlier remodeling efforts, as well as the company's attention to detail and quality products.

Lista representatives made multiple visits to look at the layout of the shop, and sat down with Rombs and the two service managers to determine what they would be looking for in technician work stations. They interviewed technicians, cataloguing every single one of the technician's personal tool boxes, looking up the cubic inch storage capacity of all their toolboxes, and laying out a configuration for every single bay with the size of cabinets that would work in the space. Despite the existing features they had to work around, they were able to develop three standard configurations that could be used for the entire space. "To the outside observer it looks like they are all standard," says Rombs.

The solution is one setup that covers two service bays. Each technician has his own section with a dealership-provided toolbox holding his own personal tools. In between is a shared work bench with a stainless steel top, overhead storage, and one PC work station in between. Tysinger wanted to keep the workbench clear, so it designated a section in the center of the overhead storage to be used for the PC and monitor.

During the planning for the service area remodeling, Tysinger added one more goal into the mix. They had long been toying with the idea of initiating a night shift without adding to the physical facility by increasing the number of service bays. The primary obstacle to adding the additional shift is where to store the toolbox, since they are so big and the facility had no space to stack the toolboxes during the day shift. So, as they designed the new technician work stations, they added in extra space for a nightshift technician toolbox, built right into the unit, at the same height as a personal or roll around toolbox. They purchased additional toolboxes, each equipped with a separate key and lock and will be starting the night shift within the next year.

Benefits
Tysinger is extremely pleased with the results, chalking up the success to Lista's efforts to really take the time to listen to their goals and objectives and understand what they were trying to achieve. Says Rombs, "They spec'd out products that will work best to meet our needs and continue to be extremely prompt about taking care of any problems or issues we encountered. I am impressed with the level of service and attention to detail for the layout they provided us."